Shipping policy

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days. Orders placed after 12 PM on Friday, or during weekends and holidays, will be processed on the next business day.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details and estimated delivery times.

2. Shipping Methods and Costs

  • Standard Shipping: Delivered within 1-2 business days. Costs are calculated at checkout.
  • Expedited Shipping: Delivered within 2-3 business days. Additional charges apply.
  • Overnight Shipping: Delivered the next business day. Available for orders placed before 12 PM. Additional charges apply.
  • Free Shipping: Available for orders over a specified amount. This offer applies only to standard shipping within the continental United States.

3. International Shipping

  • Availability: We ship to select international locations. Please refer to the list of available countries at checkout.
  • Customs and Duties: The recipient is responsible for any customs fees, taxes, and duties. These charges are not included in the shipping costs and must be paid by the recipient upon delivery.
  • Delivery Times: International shipping times vary by destination and may take up to 14 business days.

4. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can track your package using the tracking number provided.
  • Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier.

5. Address Changes

  • Before Shipping: If you need to change the shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate the change if the order has not yet been shipped.
  • After Shipping: We cannot reroute packages once they have been shipped. Please ensure the correct shipping address is provided at checkout.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
  • Hazardous Materials: Certain items considered hazardous materials, including aerosols and alcohol-based products, are restricted and cannot be shipped.

7. Delivery Issues

  • Delayed Shipping: While we strive to meet our delivery estimates, there may be delays due to unforeseen circumstances such as weather, carrier delays, or customs processing.
  • Damaged Items: If your order arrives damaged, please contact our customer service team immediately with photos of the damage. We will work to resolve the issue promptly.

8. Contact Information

  • For any questions or concerns regarding your order, please contact our customer service team at [Customer Service Email] or call [Customer Service Phone Number]. Our team is available Monday to Friday, 9 AM to 5 PM (local time).

By placing an order with us, you agree to the terms and conditions outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice